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Apple claims iPad Pros with bends are normal, not defective

Apple claims iPad Pros with bends are normal, not defective

Last month, YouTube channel JerryRigEverything showed the iPad Pro's apparent lack of durability when he snapped it in half with his hands. While that did raise some concerns about design flaws, they were quickly dismissed: who would just put effort into actively bending their own iPad in two anyway? Recently, the messages have achieved a new quality: The devices themselves have pfleglichem handling of self-bending, or even slightly bent in the packaging and located the reports from disappointed customers about the Forum and the Tech page "Macrumours".

Apple told The Verge that the minor bend is due to a cooling process involving the iPad Pro's metal and plastic components when the hardware is being manufactured. Apple helpfully sent a replacement - which also sported "a very slight bend in the aluminum as soon as I took off the wrapper". This is supposedly more pronounced on the $1,899 12.9-inch variant with LTE connectivity, thanks to the antenna's plastic strip separating the aluminium chassis. Few claimed that their devices became bent after few days of usage.

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In a weird turn of events, Apple has claimed that the slight bends in iPad Pro are not a defect but a side effect of the manufacturing process. Users reported the issue with both the smaller and larger 2018 iPad Pros.

Several complaints popped up online about iPad Pros being shipped with a bent chassis. If it really is normal, Apple seems to be suggesting it is not normal for customers to expect a ideal device - even if they paid more than $800 for it.

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Apple calls it normal but consumers who are spending a huge amount on buying the powerful iPad Pro can not find this normal.

The problem is apparently present in brand new iPad Pro devices too, with some devices exhibiting a more pronounceable bend than others. This might not be taken in a positive light by users and potential buyers as the tablet costs Rs 71,900 (base model of 11-inch iPad Pro (2018)).

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