IT

O2 network outage ends: Here's what happened

O2 network outage ends: Here's what happened

O2 said: "We understand how important it is to stay connected, especially at this time of year".

"The faulty software that has caused these issues is being decommissioned and we apologise not only to our customers but also to their customers", he said. "We're doing all we can to make sure this issue doesn't happen again".

You'll receive a credit of two days of your monthly airtime subscription charges by the end of January.

The mobile operator also plans to give its prepaid customers a 10 percent discount and credit on top-up plans.

O2 has revealed that they have managed to restore 3G data to their network in the United Kingdom, they are also in the process of restoring 4G data to their customers and this should be done by today.

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O2 said this morning that its 3G and 4G data services are now performing as normal and its technical teams are continuing to monitor service performance closely.

A staggering 32 million United Kingdom residents were directly affected as a result of the interruption, either through O2 or third-party providers that piggyback the same network - such as Tesco and Sky.

You will need to follow the network's formal complains procedure or contact O2 on the phone, Twitter or online.

Ericsson has confirmed that expired software certificates caused the major network outage on Thursday that rendered millions of smartphones nearly useless. We have been working hard on resolving the United Kingdom data issue since early this morning.

"We're giving you a day of free unlimited United Kingdom data this Saturday 8 December, so you can catch up on all the things you've missed".

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The compensation announcement comes after mounting pressure from consumer groups.

O2, one of the UK's leading mobile network service providers, has faced a backlash from its customers for failing to provide them with a data connection.

Alex Neill, managing director of home products and services, said O2 should compensate "customers for the frustrating network failure suffered by millions".

O2 United Kingdom chief executive Mark Evans said: "I want to let our customers know how sorry I am for the impact our network data issue has had on them. Ericsson sincerely apologises to customers for the inconvenience caused".

In total the Ericsson software glitch cause issues for carriers in 11 countries.

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