Sci-tech

Apple Repair Center Inundating 911 With Calls

Apple Repair Center Inundating 911 With Calls

Sacramento's KOVR-TV reports that emergency dispatchers at the Elk Grove police and Sacramento County sheriff's offices there have been flooded by 1,600 911 calls that apparently are coming from an Apple fix and refurbishing center nearby. Thankfully, this isn't a case of a true emergency (although accidental calls can divert the attention of first responders). The calls show no service provider for the phone, but the dispatch center has traced them to a cell tower near the Apple campus and determined that they are coming from the phone fix facility, he said.

On older iPhones, rapidly pressing the power button five times brings up a slider that lets you call 911.

Apple's iPhones are causing trouble in Elk Grove and Sacramento County in California, as too many accidental 911 calls are coming from one of the company's fix facilities in Elk Grove.

At the very least, the technique being used isn't standard for Apple, as we've not heard about these kinds of calls coming out of other fix centers around the country.

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While annoying for police, the volume of the calls is not enough to overwhelm operators or put the public in danger from missed 911 calls, we're assured.

The accidental calls are beginning to frustrate police departments and dispatchers.

Apple says it is taking the matter seriously. Make sure you know where your iPhone is at all times, and that the buttons on the side of your phone aren't being held down accidentally.

A similar incident was also reported in North Carolina when a woman accidentally called 911 from her Apple Watch. For users of the iPhone 8 and iPhone X, an owner can trigger the supposedly helpful feature by holding down both the volume buttons and the Side button.

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iOS 11 Emergency SOS Feature: What Does It Do?

As users continue to hold down the button, a countdown will begin and an alert sounds.

AN APPLE refurb facility in California has been identified as the source of a series of mysterious silent calls to the emergency services.

The key here is step two in this SOS process: "Drag the Emergency SOS slider to call emergency services".

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And he knows that I know that there's nowhere else better so I'm not going to be looking anywhere else. "The sooner the better". At what point do they take priority? "I just walked into garage now and they took the cover off and I was staring at it".

Apple has yet to determine which phones are making repeated 911 calls, but it's generally pretty easy for an iPhone to contact authorities.


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