Economy

TalkTalk fined £100000 for putting customers at risk from scammers

TalkTalk fined £100000 for putting customers at risk from scammers

The ICO said TalkTalk's actions breached the seventh principle of the Data Protection Act because it didn't have the appropriate technical or operational safeguards in place to prevent employees from accessing the confidential information.

In some cases, the calls followed a genuine engineering visit, and the scammers were able to give customer addresses and account numbers, helping to give legitimacy to their claim.

The investigation found the issue lay with a TalkTalk portal through which customer information could be accessed.

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Arsenal's Olivier Giroud celebrates after the Premier League match between Arsenal and Leicester City , in London , Britain, on August 11, 2017 .

An Information Commissioner's Office (ICO) investigation found that employees from Indian tech firm Wipro, which TalkTalk hired to resolve complaints and network problems, had gained "unauthorised and unlawful access" to customer data in late 2014. The scale of the assault was less than originally feared, but 1.2 million email addresses, names and phone numbers were stolen, as were 21,000 account numbers and sort codes and 28,000 partial card details.

Not only that, but the Wipro staff were able to log in from any internet-enabled device, view 500 records at a time and conduct "wildcard" searches, allowing them to view and export large volumes of data at a time.

TalkTalk was hit in 2016 with a record 400,000 pounds ($520,097) fine for a separate breach after hackers accessed the personal data of about 150,000 TalkTalk customers. After speaking to many TalkTalk customers who were victim of fraudsters pretending to be from TalkTalk and armed with their personal information, we consider that this is what in fact happened. But the real victims are the 21,000 people whose information was open to abuse by the malicious actions of a small number of people.

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Guamanians have served in all major USA wars since World War II and see military service as a source of pride. Guam was also a refueling and transfer spot for military personnel heading to Southeast Asia.

Those TalkTalk customers thereafter reported they had started receiving calls from scammers.

"Is it really surprising that companies such as TalkTalk continue to suffer these data breaches when they stand to face such an insignificant fine, nearly 3 years after the incident?" he noted.

It should have been aware of the increasing prevalence of scams and attempted frauds and should have assessed the measures it had in place to mitigate against them.

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As North Korea's only real ally, China has more influence than any other nation over the hermit nation. They weren't authorized to discuss the confidential exchanges and spoke on condition of anonymity.

"TalkTalk's failure to implement the most basic cyber security measures allowed hackers to penetrate TalkTalk's systems easily", she said. The ICO found three Wipro accounts that had siphoned off the data, although 40 employees in total had access to the information.


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