Britain's Heathrow says BA still experiencing some disruptions

Britain's Heathrow says BA still experiencing some disruptions

British Airways cancelled all its flights from London's two main airports until Saturday evening after a global computer system outage caused massive delays and left planes stuck on runways.

British Airways said it will operate a full flight schedule from Gatwick and most worldwide flights from Heathrow on Monday.

"At Heathrow, we have operated virtually all our scheduled long-haul flights, though the knock-on effects of Saturday's disruption resulted in a reduced short-haul programme". Cruz said that to reduce overcrowding travellers will only be let into the terminal 90 minutes before their flights.

Alex Cruz, BA chairman and CEO, apologised to customers in a video message on Twitter and said, "I know this has been a disgusting time for customers".

In September, a network failure brought down British Airways' check-in system, causing worldwide delays; earlier this month, London Gatwick reported problems with its baggage-sorting system.

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In September previous year BA apologized to passengers for check-in delays caused by operational glitches that delayed flights at Gatwick and Heathrow, in a repeat of a similar incident that affected London-area flights for the airline last July. Lines of stranded passengers stretched from one end of the terminal to the next inside both Heathrow - Europe's busiest airport - and Gatwick.

"We believe the root cause was a power supply issue, and we have no evidence of any cyber attack", Cruz said in the message distributed on Saturday night. Once services were cancelled, passengers from grounded aircraft or at gates at Heathrow endured large crowds at passport control desks to re-enter the country.

Customers have been advised to continue checking the status of their flight on the airline's website before leaving for the airport.

Full refunds will be given to customers who decide they no longer wish to travel, Cruz said. He told The Independent: "Do we lose this money even though British Airways was uncontactable?"

British Airways could face a bill of at least £100 million in compensation, additional customer care and lost business resulting from an IT meltdown which affected more than 1,000 flights over the weekend.

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The IT problems have led to thousands of passengers of the airline having their flights disrupted and canceled.

BA is the latest airline to be hit by computer problems.

Mr Rudram said: "Some staff at the airport were apologetic about the situation but didn't offer any solutions or provide any concrete information on what's going on".

The airline said it would return bags stranded at Heathrow to customers via courier, free of charge, as soon as possible. Dozens more flights from Heathrow were canceled.

The breakdown, which also affected call centers, prevented passengers from rebooking or from retrieving luggage that had already been loaded onto their planes.

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