Economy

Family with 2 young children booted from Delta flight

Family with 2 young children booted from Delta flight

The latest U.S. airline to apologise over incidents on board their flights said it was "sorry for the unfortunate experience". Delta said its goal is to work with customers to resolve travel issues, "that did not happen in this case and we apologize". Delta Airlines has apologized to customer Brian Schear and his family after crew members threatened Shear and his wife with jail and their children with foster care if they didn't leave a flight due to a seating dispute.

Schear told Los Angeles-based KABC he originally bought the seat for his 18-year-old son but later made a decision to send him home on an earlier flight to use the seat for his younger son.

The incident happened on a flight from Maui in Hawaii to Los Angeles on April 23, but only came to light this week when the video was posted online.

Schear said the airline told him that because his oldest son wasn't using the ticket, they needed to give the open seat to another passenger.

The video, which is eight minutes in length, shows passenger Brian Schear arguing he paid for a seat, while members of the crew try convincing him to give the seat up on a flight Schear claims had been overbooked. The couple, who were also traveling with a 1-year-old, had already boarded the flight with the purchased ticket when Delta officials asked them to hold the child and forfeit the seat to another passenger. Schear says the Delta Air Lines employee told him that he and his wife would go to jail and that they would take their kids away. When will this all stop?

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"Then they can remove me off the plane", Schear says in the beginning of the clip.

The issue seemed to stem from Delta's policy that "all tickets are nontransferable per the fare rules".

The drama ensued when a flight attendant told Schear he couldn't keep his baby in that seat.

The individual speaking to Schear - who can't be seen on the clip - says he'll face "a federal offense, and you and your wife will be in jail".

A spokesman for Delta would not disclose the compensation amount. They stayed at a hotel and flew home the next day.

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The father is heard saying on tape, "Well, you should have thought of that before you oversold the flight".

On video, you can hear what sounds like a woman's voice speaking to Brian Schear as he sits on the flight before takeoff.

While the incident occurred late April, it went viral Wednesday after the couple posted the video on YouTube.

Delta's website encourages parents to purchase a separate seat for children as does the Federal Aviation Administration (FAA).

Just when looked as if United Airlines had cemented itself as worst airline of the year, a video now going viral on Facebook has put Delta squarely in the running. The victim, Dr. David Dao, reached a settlement with United last week.

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