Economy

Passenger removal prompts United Airlines China visit

Passenger removal prompts United Airlines China visit

United Airlines will not fire employees involved in the recent dragging of a passenger from his seat, an incident CEO Oscar Munoz on Tuesday called "a system failure". He also promised that such incident would never happen again, and that they would treat their customers with dignity.

His latest apology came as surveys in the USA hinted at the damage the incident has done to United's reputation.

Munoz said an internal investigation set to wrap up by the end of the month could yield more policy changes for the airline, which faced a barrage of criticism after video showing the removal of the passenger David Dao went viral on social media.

However, United President Scott Kirby told reporters during a conference call yesterday that it was now too early to tell if the company's business in China would be hurt by the incident.

MVP candidates square off in first round of National Basketball Association playoffs
The series is expected to be a jaw-dropping display of offensive fireworks largely lit by Russell Westbrook and James Harden . Ultimately though, the two styles that have clashed all season long in the MVP race will be on display once again.

"A lot of people have ideas and thoughts about how we can make things better, but in that segment, there's been a lot of support", said Munoz.

He had initially said, in an internal email later leaked to journalists, that Dao had been "disruptive and belligerent" and staff were "left with no choice". On Tuesday, he was asked if the company ever considered firing anyone.

Operating revenue jumped 2.7% to $8.42 billion, beating analyst expectations by $40 million, according to the website Seeking Alpha.

Munoz and his top lieutenants indicated that it was too early to tell if bookings had been affected by the incident.

Day after ex-NFL star Hernandez's death, fight over his brain
His death came less than a week after he was acquitted of murder charges in the shooting deaths of two men in Boston in 2012. Hernandez's former agent, Brian Murphy, said on Twitter that he did not believe the athlete had killed himself.

Mr Dao's lawyers have taken steps ahead of impending legal action against the airline and the city of Chicago, which operates O'Hare Airport.

Amid the ongoing public relations nightmare for the airline, United Continental Holdings Inc reported sharply lower first-quarter earnings Monday but they still bested analyst expectations on several key measures.

United President Scott Kirby said that "it's really too early for us to tell anything about bookings", while noting that the company's April-June financial forecast had not changed.

He sang a markedly different tune in the days after the incident, apologizing publicly to Dao and telling "Good Morning America" on Wednesday the airline would no longer allow police to haul paying customers off its flights.

Oil prices mixed in choppy trade, rising U.S. production weighs
Oil prices were down almost 4% through the afternoon on Wednesday and now hover just above the $50 a barrel mark. Brent, the global benchmark, gained 26 cents, or 0.5%, to $53.19 a barrel on ICE Futures Europe.


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